Frequently Asked Questions

Most website packages are delivered in 48 to 72 hours for the core build, with larger custom projects (apps, branding systems, enterprise sites) typically taking 3 to 8 weeks depending on scope.

Yes — we currently serve clients across 14 countries. All communication, calls and file sharing happen remotely, so location is never a barrier.

A dedicated, senior team — no rotating juniors. You'll have a single point of contact for updates throughout the engagement.

No. Every package on our pricing page lists exactly what's included. Anything outside scope is quoted separately before any work begins.

We accept bank transfer and major debit/credit cards. Larger projects are typically split into milestone-based payments.

If we fail to deliver the agreed scope within the agreed timeframe through no fault of the client, a partial or full refund applies based on work completed. Full terms are shared before you sign off.

Yes — all projects include a post-launch support window, and ongoing maintenance/hosting plans are available for ongoing updates, backups and monitoring.

In most cases, yes. Share access details and a summary of what needs changing, and we'll confirm feasibility during a quick audit.

Hosting and support clients typically hear back within a few hours on business days, and critical issues are prioritised immediately.